INFORMATION

ORDERING INFO


Interested in placing an order? All the information you need to know is shown below. If you still have questions drop us and email or check our F.A.Q.

  1. How much does shipping cost?
  2. Where do you ship?
  3. How quickly will my order arrive?
  4. How is my order packaged for shipping?
  5. What is your return/exchange policy?
  6. How can I cancel an order?
  7. Can I order an out-of-stock item?
  8. Where is my order?
  9. Can you ship to P.0. Boxes?
  10. How often do you ship?
  11. Why has my credit card been charged but I haven't received a shipping confirmation?
  12. 12. What Payment Options do you offer?
  13. 13. Ordering by Email
  14. 14. Taxes
  15. 15. What name will appear on the credit card charge?
  16. 16. 30 DAY money-back guarantee.
  17. 17. Safe Shopping guarantee.
  18. 18. Do I have to pay any duty on my purchases?
  1. How much does shipping cost?
    Shipping costs vary based on the weight of your order (the number of products in your shopping cart) and your location. If you click BUY NOW from the shopping cart page or click the CHECK-OUT button, you will have a opportunity to review your shipping options and associated shipping costs prior to placing your order.

  2. Where do you ship?
    We ship both to the United States and Canada as well as most other International destinations.
  3. How quickly will my order arrive?
    Delivery times vary based on the the shipping method you choose, the size and weight of your order, and you location. For that reason they have not been included here. You will have an opportunity to review different shipping options and delivery times prior to placing your oder. Keep in mind that shipping procedures vary in many different Countries and Cities around the world. This can cause unexpected delays in addition to the time frames mentioned above. For the most part these situations are rare, but we can not guarantee that your order will not be delayed by customs or for other reasons outside of our control.

  4. How is my order packaged for shipping?
    We take a great deal of care to make sure that your product arrives safely in its original state. Items are packaged in tough, sturdy, die-cut cardboard boxes and envelopes, and sealed thoroughly. Packages contain the ordered items, an invoice, and any other small offerings that may be in effect at the time of ordering. (Example: stickers, promotions, etc...)
  5. What is your return/exchange policy?
    Return Policy
You can return most items sold by SplitReason.com within 30 days of delivery for a full refund. We cannot accept returns of certain items including:

Split Reason
226 West 6th Avenue
Vancouver, BC
V5Y 1K8

Exchange Policy
You can exchange most items for other items of equal or lesser value sold on SplitReason.com within 30 days of delivery by returning them to the above address. Note that you will be charged an extra shipping charge on any new items being shipped to you.
  • How can I cancel an order?
    Any order that has not yet been shipped can be cancelled by navigating to the particular order in Your account. Once there, you can choose to cancel the order. If your order has already entered the shipping cycle however, it cannot be canceled. If this is the case send us an email and be sure to include your order number. When the order arrives, please send it back to us in its original packaging to the below address:

    Split Reason
    220 West 6th Avenue
    Vancouver, BC
    V5Y 1K8

  • Can I order out-of-stock items?
    You cannot order out-of-stock items at this time. If you are interested in an item that is out-of-stock simply enter your email address on the product page, and you will be notified when it is in-stock. Your email address will be deleted from our system once the email has been sent.
  • Where is my order?
    You can always check the status of your order in Your account. If your order has already been shipped, expect delivery based on the following chart:
    Shipping Method Delivery Time
       
    Ground Mail  
    USA and CANADA 1 to 3 weeks
    International 4 to 12 weeks
       
    Air Mail  
    USA and CANADA 3 to 8 business days
    International 10 to 15 business days
       
    Express Mail  
    USA and CANADA 2 to 5 business days
    International N/A
  • Can you ship to P.O. Boxes?
    Unfortunately we cannot accept orders that originate from P.O. Boxes at this time.
  • How often do you ship?
    Our shipping frequency depends on the order volume. We typically have shipments leaving our offices daily, or twice per week during slow periods.
  • Why has my credit card been charged but I haven't received a shipping confirmation?
    Our processing method begins with pre-authorization. Your bank sets aside funds for the transaction and some banks show it as if though the funds have already been charged. This does not mean that your card has already been charged. Upon shipping, your credit card transaction is completed, so you don't pay for anything until the order is on its way!
  • What Payment Options do you offer?
    SplitReason.com currently accepts the following payments:

    • MasterCard
    • Visa
    • Paypal
    • Money Order
    SplitReason.com uses sophisticated 128 bit SSL encryption (secure socket layer) technology along with various anti-fraud detection measures to guarantee the security of your credit card information.
  • Ordering by Email
    If you would like to place an order by email, send a request to our customer service department, stating that you would like to place an order, including the following info:
    • Name (first, last)
    • Full billing & shipping address.
    • Contact info (phone & email)
    • Items you would like to order including size and color specifications.
  • Taxes
    If you are in the UNITED STATES or OTHER INTERNATIONAL COUNTRY with the exception of Canada - You will not be charged any taxes by our company. If you reside in Canada, your orders including shipping charges are subject to the following taxes based on the province you live in:
    • British Columbia: GST + PST
    • Alberta: GST
    • Saskatchewan: GST
    • Manitoba: GST
    • Ontario: GST
    • Quebec: GST
    • Northwest Territories: GST
    • Yukon: GST
    • Nunavut: GST
    • Newfoundland: HST (15%)
    • Prince Edward Island: GST
    • New Brunswick: HST
    • Nova Scotia: HST
    Some countries may charge VAT (Value added tax) or clearance import fees that you must pay upon delivery of your order. These taxes are not the responsiblity of Split Reason Clothing Inc, as they are controlled and enforced by the governing/customs body of your country.
  • What name will appear on the credit card charge?
    The name that should appear on your Credit card statement is Split Reason Clothing Inc.
  • 30 DAY money-back guarantee
    SplitReason.com offers a 30-day money-back guarantee. We know how hard it can be to make a purchase online that you can't touch, feel, try on (did you buy the right size, the right color?). If for whatever reason you are not satisfied with your SplitReason.com purchase, you may return the merchandise in its original packaging to SplitReason.com and we will refund the full-amount of your order minus the shipping charge. If you have any questions about this money-back guarantee send us an email.
  • Safe Shopping Guarantee
    The SplitReason.com Safe Shopping Guarantee protects all of your purchases at SplitReason.com so that you never have to worry about credit card safety. That's the bottom line. We guarantee that every transaction you make at SplitReason.com will be safe. This means that you will not pay anything if unauthorized charges are made to your card as a result of shopping at SplitReason.com.

    Our Safety Net - SplitReason.com uses a variety of anti-fraud software systems along with the industry standard Secure Socket Layer (SSL) software to encrypt all of your personal information including credit card number, name, and address so that it cannot be read as it travels on the Internet.

  • Do I have to pay any duty on my purchases?
    If you live outside of Canada you may be charged a small duty fee. SplitReason.com has no control over these fees as they are entirely controlled by the governing customs body in the country you live in, and vary depending on the type of product you have purchased. It has been our experience that most of our customers in the United States have not been charged duty by U.S. customs on orders of $200 or less.

    Some countries may charge VAT (Value added tax) or clearance import fees that you must pay upon delivery of your order. These taxes are not the responsiblity of Split Reason Clothing Inc, as they are controlled and enforced by the governing/customs body of your country.