Interested in placing an order? All the information you need to know is shown below. If you still have questions drop us and email or check our F.A.Q.
- How much does shipping cost?
- Where do you ship?
- How quickly will my order arrive?
- How is my order packaged for shipping?
- What is your return/exchange policy?
- How can I cancel an order?
- Can I order an out-of-stock item?
- Where is my order?
- Can you ship to P.0. Boxes?
- How often do you ship?
- Why has my credit card been charged but I haven't received a shipping confirmation?
- 12. What Payment Options do you offer?
- 13. Ordering by Email
- 14. Taxes
- 15. What name will appear on the credit card charge?
- 16. 30 DAY money-back guarantee.
- 17. Safe Shopping guarantee.
- 18. Do I have to pay any duty on my purchases?
Return PolicyYou can return most items sold by SplitReason.com within 30 days of delivery for a full refund. We cannot accept returns of certain items including:
- Any item that is returned 30 days after delivery.
- Any item that is not in its original condition, shows obvious wear, or is damaged as determined by SplitReason.com staff.
- Any item that has been washed and has now shrunk.
- Any underwear or undergarments
- All return items should preferably be returned in their original packaging to:
226 West 6th Avenue
V5Y 1K8Exchange PolicyYou can exchange most items for other items of equal or lesser value sold on SplitReason.com within 30 days of delivery by returning them to the above address. Note that you will be charged an extra shipping charge on any new items being shipped to you.
Your account. Once there,
you can choose to cancel the order. If your order has already entered the shipping cycle
however, it cannot be canceled. If this is the case send us an email and be sure to include your order number. When the order arrives, please send
it back to us in its original packaging to the below address:
220 West 6th Avenue
Your account. If your order has
already been shipped, expect delivery based on the following chart:
Shipping Method Delivery Time Ground Mail USA and CANADA 1 to 3 weeks International 4 to 12 weeks Air Mail USA and CANADA 3 to 8 business days International 10 to 15 business days Express Mail USA and CANADA 2 to 5 business days International N/A
- Money Order
customer service department, stating that you would like to place an order, including
the following info:
- Name (first, last)
- Full billing & shipping address.
- Contact info (phone & email)
- Items you would like to order including size and color specifications.
- British Columbia: GST + PST
- Alberta: GST
- Saskatchewan: GST
- Manitoba: GST
- Ontario: GST
- Quebec: GST
- Northwest Territories: GST
- Yukon: GST
- Nunavut: GST
- Newfoundland: HST (15%)
- Prince Edward Island: GST
- New Brunswick: HST
- Nova Scotia: HST
- send us an email.
Our Safety Net - SplitReason.com uses a variety of anti-fraud software systems along with the industry standard Secure Socket Layer (SSL) software to encrypt all of your personal information including credit card number, name, and address so that it cannot be read as it travels on the Internet.
Some countries may charge VAT (Value added tax) or clearance import fees that you must pay upon delivery of your order. These taxes are not the responsiblity of Split Reason Clothing Inc, as they are controlled and enforced by the governing/customs body of your country.