1. How much does
shipping cost?
2. Where do
you ship?
3. How quickly
will my order arrive?
4. How is my
order packaged for shipping?
5. What
is your return/exchange policy?
6. How can I
cancel an order?
7. Can I order an
out-of-stock item?
8. Where is my order?
9. Can you ship to
P.0. Boxes?
10. How often do you
ship?
11. Why has my
credit card been charged but I haven't
received a shipping confirmation?
12. What
Payment Options do you offer?
13. Ordering by
Email
14. Taxes
15. What name will
appear on the credit card charge?
16. 30 DAY money-back
guarantee.
17. Safe Shopping
guarantee.
18. Do I have to pay
any duty on my purchases?
1.How much does
shipping cost?
Shipping costs vary based on both the size
of the order, the shipping address, and the
shipping method. We have searched high and
low to bring you the cheapest possible
shipping costs with every order. We
currently use both the U.S. Postal mail and
Canada Post to ship our products to you.
Check out our current shipping rates below.
SplitReason.com uses a base rate for the
type of shipping and adds a PER ITEM rate.
So an order containing 3 t-shirts, shipped
to the U.S.A. using our Ground Mail option
would cost:
USA Ground Mail Base Rate: $4.95 + $1.15
per t-shirt x 3 = $4.95 + $3.45
= $8.40.
|
Ground Mail Delivery Standards: |
|
USA |
1 to 3 weeks |
|
Canada |
1 to 3 weeks |
|
International |
4 to 12 weeks |
| |
|
|
|
|
|
|
|
Ground Mail (Base Rate) |
Ground Mail (additional item
rate) |
|
USA |
Canada |
International |
USA |
Canada |
International |
|
|
$4.95 |
$5.95 |
$8.95 |
$1.15 |
$1.15 |
$1.35 |
Men's
t-shirt |
| |
|
|
$1.15 |
$1.15 |
$1.25 |
Hats |
| |
|
|
$2.50 |
$2.50 |
$2.75 |
Men's
hoody |
| |
|
|
$1.00 |
$1.00 |
$1.15 |
Underwear |
| |
|
|
$1.00 |
$1.00 |
$1.15 |
Beanies |
| |
|
|
$1.50 |
$1.50 |
$1.75 |
Women's hoody |
| |
|
|
$1.15 |
$1.15 |
$1.85 |
Women's baby tee |
| |
|
|
$1.15 |
$4.50 |
$3.50 |
Plush
toys |
| |
|
|
$1.15 |
$1.15 |
$2.25 |
Magnets |
| |
|
|
$1.25 |
$4.75 |
$2.00 |
Mugs |
| |
|
|
$1.75 |
$1.75 |
$2.75 |
Geek
tags |
| |
|
|
$1.35 |
$1.35 |
$2.15 |
Wrist
bands |
|
$2.50
if order only contains stickers |
$0.15 |
$0.15 |
$0.15 |
Stickers |
| |
|
|
$2.95 |
$3.75 |
$2.75 |
Books |
| |
|
|
$4.50 |
$5.25 |
$4.00 |
Hardcover Book |
| |
|
|
$1.35 |
$5.25 |
$1.25 |
Comic
book |
| |
|
|
$1.35 |
$1.35 |
$1.55 |
Golf
shirt |
|
$2.50
if order only contains buttons |
$0.15 |
$0.15 |
$0.15 |
Buttons |
| |
|
|
|
|
|
|
|
Air
Mail Delivery Standards: |
|
USA |
3 to 8 business days |
|
Canada |
3 to 8 business days |
|
International |
10 to 15 business days |
| |
|
|
|
|
|
|
|
Air
Mail (Base Rate) |
Air
Mail (additional item rate) |
|
USA |
Canada |
International |
USA |
Canada |
International |
|
|
$7.95 |
$7.95 |
$10.95 |
$1.45 |
$1.50 |
$3.60 |
Men's
t-shirt |
| |
|
|
$1.20 |
$1.25 |
$2.60 |
Hats |
| |
|
|
$2.75 |
$2.75 |
$4.90 |
Men's
hoody |
| |
|
|
$1.45 |
$1.35 |
$1.40 |
Underwear |
| |
|
|
$1.45 |
$1.45 |
$1.85 |
Beanies |
| |
|
|
$2.10 |
$2.10 |
$4.80 |
Women's hoody |
| |
|
|
$1.45 |
$1.10 |
$3.25 |
Women's baby tee |
| |
|
|
$3.25 |
$3.00 |
$4.25 |
Plush
toys |
| |
|
|
$2.25 |
$2.25 |
$3.25 |
Magnets |
| |
|
|
$2.50 |
$3.00 |
$4.50 |
Mugs |
| |
|
|
$2.25 |
$2.25 |
$3.25 |
Geek
tags |
| |
|
|
$2.25 |
$2.25 |
$3.25 |
Wrist
bands |
|
$2.50
if order only contains stickers |
$0.15 |
$0.15 |
$0.15 |
Stickers |
| |
|
|
$3.75 |
$3.50 |
$7.75 |
Books |
| |
|
|
$5.00 |
$5.00 |
$10.25 |
Hardcover Book |
| |
|
|
$1.25 |
$5.00 |
$5.00 |
Comic
book |
| |
|
|
$1.65 |
$1.70 |
$3.80 |
Golf
shirt |
|
$2.50
if order only contains buttons |
$0.15 |
$0.15 |
$0.15 |
Buttons |
| |
|
|
|
|
|
|
|
Express Mail Delivery Standards: |
|
USA |
2 to 5 business days |
|
Canada |
2 to 5 business days |
|
International |
8 to 10 business days |
| |
|
|
|
|
|
|
|
Express Mail (Base Rate) |
Express
Mail (additional item rate) |
|
USA |
Canada |
International |
USA |
Canada |
International |
|
|
$19.95 |
$15.95 |
$39.95 |
$1.35 |
$1.20 |
$3.75 |
Men's
t-shirt |
| |
|
|
$1.35 |
$0.90 |
$2.25 |
Hats |
| |
|
|
$3.25 |
$2.40 |
$5.25 |
Men's
hoody |
| |
|
|
$1.35 |
$0.30 |
$3.00 |
Underwear |
| |
|
|
$1.35 |
$0.60 |
$2.00 |
Beanies |
| |
|
|
$1.80 |
$1.80 |
$2.75 |
Women's hoody |
| |
|
|
$1.35 |
$0.90 |
$3.75 |
Women's baby tee |
| |
|
|
$1.35 |
$1.00 |
$4.25 |
Plush
toys |
| |
|
|
$2.25 |
$2.25 |
$5.00 |
Magnets |
| |
|
|
$4.50 |
$2.00 |
$5.00 |
Mugs |
| |
|
|
$4.00 |
$3.50 |
$3.50 |
Geek
tags |
| |
|
|
$1.35 |
$1.35 |
$1.35 |
Wrist
bands |
| |
|
|
$0.15 |
$0.10 |
$0.15 |
Stickers |
| |
|
|
$4.50 |
$1.70 |
$7.50 |
Books |
| |
|
|
$6.50 |
$2.50 |
$7.50 |
Hardcover Book |
| |
|
|
$1.50 |
$1.00 |
$5.50 |
Comic
book |
| |
|
|
$1.55 |
$1.40 |
$3.95 |
Golf
shirts |
| |
|
|
$0.15 |
$0.10 |
$0.15 |
Buttons |
2.Where do you ship?
We ship
both to the United States and Canada as well
as most other International destinations.
The Express Mail shipping method is not
available for International orders.
3.How quickly will
my order arrive?
Your
order will be shipped based on the "ships
within" time frame that is specified on the
product details page. This is typically 2 to
5 days, but in most cases orders are shipped
on the same day, or the following day. Once
your order has been shipped, the amount of
time it takes to reach you depends on your
location, and the shipping method that was
selected. The below chart shows the expected
delivery times based on the different
shipping methods we currently offer:
|
Shipping Method |
Delivery Time |
| |
|
|
Ground Mail |
|
|
USA and CANADA |
1 to 3 weeks |
|
International |
4 to 12 weeks |
| |
|
|
Air Mail |
|
|
USA and CANADA |
3 to 8 business days |
|
International |
10 to 15 business days |
| |
|
|
Express Mail |
|
|
USA and CANADA |
2 to 5 business days |
|
International |
6 to 8 business days |
Keep in mind that shipping procedures vary
in many different Countries and Cities
around the world. This can cause unexpected
delays in addition to the time frames
mentioned above. For the most part these
situations are rare, but we can not
guarantee that your order will not be
delayed by customs or for other reasons
outside of our control.
4.How is my
order packaged for shipping?
We take a
great deal of care to make sure that your
product arrives safely in its original
state. Items are packaged in tough, sturdy,
die-cut cardboard boxes and envelopes, and
sealed thoroughly. Packages contain the
ordered items, an invoice, and any other
small offerings that may be in effect at the
time of ordering. (Example: stickers,
promotions, etc...)
5.What is your return/exchange policy?
Return Policy
- You can return most items sold by SplitReason.com within 30 days of delivery
for a full refund. We cannot accept returns of certain items including:
- Any item that is returned 30 days after delivery.
- Any item that is not in its original condition, shows obvious wear, or is damaged as determined by SplitReason.com staff.
- Any item that has been washed and has now shrunk.
- Any underwear or undergarments
- All return items should preferably be returned in their original packaging to:
Split Reason
110-910 West 8th Ave
Vancouver, BC
V5Z 1E4
Exchange Policy -
You can exchange most items for other items
of equal or lesser value sold on
SplitReason.com within 30 days of delivery
by returning them to the above address. Note
that you will be charged an extra shipping
charge on any new items being shipped to
you.
6.How can I cancel
an order?
Any order
that has not yet been shipped can be
cancelled by navigating to the particular
order in
Your account section. Once there,
you can choose to cancel the order. If your
order has already entered the shipping cycle
however, you must email us at:
orders@splitreason.com with your order #
and tell us you would like to cancel the
order. When the order arrives, please send
it back to us in its original packaging to
the below address:
Split Reason
110-910 West 8th Ave
Vancouver, BC
V5Z 1E4
7.Can I order
out-of-stock items?
You cannot order out-of-stock items at this
time. If you are interested in an item that
is out-of-stock simply send us an email, and
we will let you know about the future
availability of the product. Emails can be
sent to
orders@splitreason.com.
8.Where is my order?
You can
always check the status of your order in the
Your account section. If your order has
already been shipped, expect delivery based
on the following chart:
|
Shipping Method |
Delivery Time |
| |
|
|
Ground Mail |
|
|
USA and CANADA |
1 to 3 weeks |
|
International |
4 to 12 weeks |
| |
|
|
Air Mail |
|
|
USA and CANADA |
3 to 8 business days |
|
International |
10 to 15 business days |
| |
|
|
Express Mail |
|
|
USA and CANADA |
2 to 5 business days |
|
International |
N/A |
9.Can you ship to P.O.
Boxes?
Unfortunately we cannot accept orders that
originate from P.O. Boxes at this time.
10.How often do you
ship?
Our
shipping frequency depends on the order
volume. We
typically have
shipments leaving our offices daily, or
twice per week during slow periods.
11.Why has my
credit card been charged but I haven't
received a shipping confirmation?
Our
processing method begins with
pre-authorization. Your bank sets aside
funds for the transaction and some banks
show it as if though the funds have already
been charged. This does not mean that your
card has already been charged. Upon
shipping, your credit card transaction is
completed, so you don't pay for anything
until the order is on its way!
12.What Payment
Options do you offer?
SplitReason.com currently accepts the
following payments:
-
MasterCard
- Visa
- Paypal
- Money
Order
SplitReason.com uses sophisticated 128 bit
SSL encryption (secure socket layer)
technology along with various anti-fraud
detection measures to guarantee the security
of your credit card information.
13.Ordering by
Email
If you
would like to place an order by email, send
a request to
orders@splitreason.com stating that
you would like to place an order, including
the following info:
- Name
(first, last)
- Full
billing & shipping address.
- Contact
info (phone & email)
- Items
you would like to order including size
and color specifications.
14.Taxes
If you
are in the UNITED STATES or OTHER
INTERNATIONAL COUNTRY with the exception of
Canada - You will not be charged any taxes by our company. If you reside in Canada, your
orders including shipping charges are
subject to the following taxes based on the
province you live in:
- British
Columbia: GST + PST
- Alberta:
GST
-
Saskatchewan: GST
-
Manitoba: GST
- Ontario:
GST
- Quebec:
GST
-
Northwest Territories: GST
- Yukon:
GST
- Nunavut:
GST
-
Newfoundland: HST (15%)
- Prince
Edward Island: GST
- New
Brunswick: HST
- Nova
Scotia: HST
Some countries may charge VAT (Value added tax) or clearance import fees that you must pay upon delivery of your order. These taxes are not the responsiblity of Split Reason Clothing Inc, as they are controlled and enforced by the governing/customs body of your country.
15.What name will
appear on the credit card charge?
The name
that should appear on your Credit card
statement is Split Reason Clothing Inc.
16. 30 DAY money-back
guarantee
SplitReason.com offers a 30-day
money-back guarantee. We know how hard
it can be to make a purchase online that you
can't touch, feel, try on (did you buy the
right size, the right color?). If for
whatever reason you are not satisfied with
your SplitReason.com purchase, you may
return the merchandise in its original
packaging to SplitReason.com and we will
refund the full-amount of your order minus
the shipping charge. If you have any
questions about this money-back guarantee
you can mail us at
orders@splitreason.com.
17. Safe Shopping
Guarantee
The
SplitReason.com Safe Shopping Guarantee
protects all of your purchases at
SplitReason.com so that you never have to
worry about credit card safety. That's the
bottom line. We guarantee that every
transaction you make at SplitReason.com will
be safe. This means that you will not pay
anything if unauthorized charges are made to
your card as a result of shopping at
SplitReason.com.
Our Safety Net - SplitReason.com uses
a variety of anti-fraud software systems
along with the industry standard Secure
Socket Layer (SSL) software to encrypt all
of your personal information including
credit card number, name, and address so
that it cannot be read as it travels on the
Internet.
18. Do I have to pay any
duty on my purchases?
If you
live outside of Canada you may be charged a
small duty fee. SplitReason.com has no
control over these fees as they are entirely
controlled by the governing customs body in
the country you live in, and vary depending on the type of product you have purchased. It has been our
experience that most of our customers in the
United States have not been charged duty by
U.S. customs on orders of $200 or less.
Some countries may charge VAT (Value added tax) or clearance import fees that you must pay upon delivery of your order. These taxes are not the responsiblity of Split Reason Clothing Inc, as they are controlled and enforced by the governing/customs body of your country.
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